Kai’s Education Product Warranty

Safety and Operating Instructions

Read all safety information and operating instructions before using your robot to avoid personal injury or property damage.

WARNING:

To reduce the risk of personal injury or property damage, do not attempt to remove your robot’s shell. No user-serviceable parts are inside. The lithium battery cannot be replaced.

Flashing Light Warning – Seizures, Blackouts, and Eyestrain

Some people may be susceptible to blackouts or seizures (even if they have never had one before) when exposed to flashing lights or light patterns (e.g., playing games or watching videos). If you have experienced seizures or blackouts or have a family history of such occurrences, consult a physician before playing with your robots. Discontinue use of your robots and consult a physician if you experience headaches, blackouts, seizures, convulsions, eye or muscle twitching, loss of awareness, involuntary movement, or disorientation. To reduce the risk of headaches, blackouts, seizures, and eyestrain, avoid prolonged use.

Battery Warning

Your robot contains a lithium battery, which is extremely hazardous and can cause serious injuries to persons or property if removed or improperly used or charged. Lithium batteries can be lethal if ingested or cause life-altering injuries. If you suspect a battery has been ingested, see a physician immediately. In the event of battery leakage, avoid contact with skin and eyes. In case of contact with the eyes, rinse thoroughly with cold water and consult a physician. If your robot is charging and you notice a suspicious smell or noise or observe smoke around the robot, disconnect it immediately and turn off all sources of heat or flame. Gas could be given off, which could cause a fire or explosion. You are solely liable for ensuring that the lithium battery is used correctly (charging, discharging, storage, etc.). The manufacturer and distributor shall have no liability for injury or damage to persons or property associated with lithium battery use.

General Safety and Storage Warnings

  • Operating temperature: 0 to 30° C (32 to 90° F). Exceeding the operating temperature may increase the fire risk.
  • Do not use your robot if it has been broken and the battery is exposed or compromised in any way.
  • Never touch or contact any liquid from the battery or cross wires from the battery to avoid burns, shocks, or fire.
  • Do not attempt to dismantle, pierce, distort, or repair your robot. Doing so may expose batteries or wiring.
  • Do not place any heavy objects on your robot. Doing so may cause it to break and expose batteries or wiring.
  • Do not attempt to clean your robot with solvent, denatured alcohol, or flammable liquids. Doing so may damage your robot, make it inoperable, or cause a fire.
  • Do not immerse your robot in water. Doing so may cause it to become inoperable.

Charging

Use the supplied USB cable to charge your robots under adult supervision. Power sources should be regularly examined for damage to the cord, plug, enclosure, and other parts, and in the event of such damage, they must not be used until repaired.

  • Do not charge near flammable materials or on a flammable surface (wooden flooring, carpet, etc.) or conducting surfaces.
  • Do not leave your robot unattended while charging.
  • Disconnect the USB cable when the robot is finished charging.
  • Never charge the device while it is hot.
  • Do not cover your robot while it is charging.
  • Recharge the battery at a temperature between 0 and 30 degrees C (32 to 90 degrees F).

Copyrights, Registered Trademarks, and Licenses

Copyright © 2024 Kai’s Education™, Inc. All Rights Reserved. Patents Pending. The total or partial reproduction or transmission of this guide in any form or by any process whatsoever is strictly prohibited without prior consent from Kai’s Education™, Inc. Kai’s Education™, the Kai’s Education™ logo, the Kai’s Clan logo, and KaiBot™ logo are trademarks of Kai’s Education™, Inc. All other trademarks mentioned in this guide are the property of their respective owners.

Certain portions of the firmware included or downloaded into the Products contain objects and/or executables derived from copyrighted sources and licensed under the terms available at opensource  “at”   kaiseducation ..  com.

Kai’s Education, Inc. grants you a nonexclusive, nontransferable license to use its proprietary firmware included in the Products (the “Firmware”), in executable form, solely as embedded in the Products, and solely for your non-commercial use. You may not copy or modify the Firmware. You acknowledge that the Firmware contains trade secrets of Kai’s Education, Inc., and, in order to protect such trade secrets, you agree not to disassemble, decompile or reverse engineer the Firmware nor permit any third party to do so, except to the extent such restrictions are prohibited by law. Kai’s Education, Inc. reserves all rights and licenses in and to the Firmware not expressly granted to you hereunder.

Recycling and WEEE

Dispose of your robots in accordance with local and national disposal regulations (if any), including those governing the recovery and recycling of waste electrical and electronic equipment, such as WEEE in the European Union. For information about recycling waste equipment, please contact your local city waste disposal service.

California Proposition 65 Warning

THIS PRODUCT CONTAINS CHEMICALS KNOWN TO THE STATE OF CALIFORNIA TO CAUSE CANCER AND BIRTH DEFECTS OR OTHER REPRODUCTIVE HARM.

FCC Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

  1. This device may not cause harmful interference, and
  2. This device must accept any interference received, including interference that may cause undesired operation.

Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Canadian DoC Notice

This device complies with Industry Canada License-exempt RSS-210. Operation is subject to the following two conditions:

  1. This device may not cause interference, and
  2. This device must accept any interference, including interference that may cause undesired operation of the device.

Warranty

Kai’s Education™, Inc.: Limited Physical Product Warranty & 30-Day Return Policy

Kai’s Education™, Inc. offers the following coverage for your robots and accessories (the “Product”):

30-Day Return Policy:

  • For Thirty (30) days after the date of order shipment by Kai’s Education™, Inc., we will refund the purchase price or exchange the Product.

1-Year Limited Warranty:

  • For One (1) year after purchasing the Product, you will be covered by our Limited Warranty.
  • For consumer purchases made outside the U.S., you may have different or additional rights.

Retail Return Policy:

  • Physical Product purchased from an authorized Kai’s Education, Inc. retailer:
    • Contact the retailer you purchased the Products from for their return policy.

30 Day Return Policy:

  • Physical Product purchased from Kai’s Education, Inc. at kaiseducation.com:
    • If you are not satisfied with your Product within 30 days from the date of order shipment, you may return it after obtaining a Kai’s Education, Inc. return material authorization (“RMA”). The RMA may be obtained by going to our website customer support section (kaiseducation.com) or contacting support@kaiseducation.com. The Product must be received by us within 10 days after issuance of the RMA. It is your responsibility to prepay all shipping charges; you assume all risk of loss or damage to the Product while in transit. Note: We recommend a method that allows you to track your return shipment.
    • If the Product is returned unused, in new condition, and in the original packaging, including any accessories, manuals, documentation, and registration that shipped with the Product, we will exchange it or refund 100% of the purchase price.
    • If the Product was opened, used, and repackaged for a return during the 30-day period following the date of shipment by Kai’s Education, Inc., then you are responsible for paying the cost to ship it back to Kai’s Education, Inc. There is no restocking fee. The Product must be suitably protected during shipment using cushioned packaging, bubble wrap, or similar protective measures.
    • If you return Product to us (a) without a Kai’s Education, Inc. RMA, (b) beyond the 30-day return period, or (c) without proper protective packaging, we retain the right to refuse the refund. Please allow a minimum of 2 weeks for us to credit the account used to make the original purchase. Shipping and handling charges, gift wrap fees, and taxes and duties (e.g., state, customs, VAT) are not part of the original purchase price and are not refundable. The RMA number must be included with the returned Product to process your refund.

1 Year Limited Warranty: Physical Product Kai’s Education, Inc. warrants the Product against defects in materials and workmanship under normal use for a period of 1 year from the date of purchase (“Warranty Period”). If a Product defect arises and a valid claim is received by us within the Warranty Period, Kai’s Education, Inc., at our discretion, will either:

  1. Repair the Product at no additional charge,
  2. Exchange the Product for new Product if the Product is still being manufactured, or substitute an alternative Product of equal or greater value, or
  3. Exchange the Product for a refurbished Product as long as the replacement meets the original Product specification. A replacement Product or part assumes the remaining warranty of the original Product or 90 days from the date of replacement or repair, whichever is longer.

For consumer purchases made outside the U.S., you may have different or additional rights.

This limited warranty does not cover loss or damage resulting from:

  1. Accident, abuse, misapplication, or any unauthorized repair, modification, or disassembly;
  2. Improper operation or maintenance, usage not in accordance with Product instructions or connection to improper voltage supply;
  3. Lost parts originally supplied with the Product;
  4. Normal wear and tear; or
  5. Any software defects or failures.

This limited warranty does not, under any circumstances, cover the replacement of or reimbursement for any product that is not a Kai’s Education, Inc. product. Except where prohibited by applicable law, this limited warranty is non-transferable and is limited to the original purchaser and the country in which the Product was purchased.

This remedy is your sole and exclusive remedy and is in lieu of all other express warranties. Any implied warranties on the Product prescribed by statute, including, but not limited to, an implied warranty of merchantability or fitness for a particular purpose, are expressly limited to the one-year period described above. For consumer purchases made outside the U.S., you may have different or additional rights. Kai’s Education, Inc. reserves the right to modify this warranty prospectively at any time in its sole discretion.

Limitation on Damages:

IN NO EVENT WILL KAI’S EDUCATION, INC. BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES BASED UPON BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF THE PRODUCT OR ANY ASSOCIATED EQUIPMENT, HARDWARE OR SOFTWARE, COST OF ANY SUBSTITUTE EQUIPMENT, CLAIMS OF THIRD PARTIES, INJURY TO PROPERTY, AND/OR LOSS OF GOODWILL. SOME STATES/COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS AND/OR EXCLUSIONS OR LIMITATION OF LIABILITY MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

Instructions to Obtain Warranty Service:

Contact contact@kaiseducation.com to determine if your Product is eligible for warranty replacement. If you qualify, you must return the Product with the provided shipping label in either its original packaging or packaging providing an equal degree of protection, to the address specified by us. In accordance with applicable law, we may require that you furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. It is likely that such data, software, or other materials will be lost or reformatted during service, and we will not be responsible for any such damage or loss. For specific instructions on how to obtain warranty service on your Product, visit our website at www.kaiseducation.com.

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